MMultimedia / Services / IT support
IT support
We look after computers, servers, printers and email for businesses that don't have an IT department, or want to strengthen the one they have. Remotely every day, on site when needed. When you call, you speak to someone who already knows your systems. Across Italy.
The problem
Our technician comes when he can.Meanwhile, the accounts PC sits idle for a day.
We don't even know how many computers we have.Or which ones are old, who has the passwords, when the licences expire.
We only notice problems when it's too late.The disk that fails, the backup that hasn't run for weeks, the update that never happened.
Every time, we have to explain everything from scratch.To a different helpline, a different person.
What we do
We install a small support program, our agent, on your PCs and servers. It gives us an up-to-date inventory of machines and software, lets us connect remotely when you ask us to, and carry out checks and maintenance without coming on site.
It connects out to us securely: there's no need to open anything on the office router.
Most problems are solved in a few minutes by connecting to the computer. We reply within 2 hours during office hours; for clients, support is continuous, 24/7.
New workstations, faults, cabling, office moves: we book an appointment and come to you, anywhere in Italy depending on the project.
Updates, disk and performance checks, antivirus, data backups. The things that, if nobody does them, sooner or later bring the office to a halt.
Office server, shared folders, users and permissions, company domain, remote access via VPN. When someone joins or leaves, we take care of it.
Everything else
Examples
Every day · Inventory
At a company with around thirty workstations, our agent runs on every computer: we know which machines there are, what is installed and how they are doing. We also manage the company domain and remote access to the computers via VPN.
2026 · New offices
For a company moving premises, we prepared the network, Wi-Fi, NAS, VoIP phones and video surveillance, and we look after its computers remotely.
2026 · Professional firm
At a professional firm we checked the server, set up the data backups and secured the website, working at times and in ways that never stopped their work.
Real cases, told without naming names. We work for businesses in many different sectors, across Italy.
Timing and costs
The first meeting and the check-up are free. We look at computers, servers, network, email and data backups, and tell you what needs fixing first.
Before we start, you receive a written proposal with the costs. The cost depends mainly on how many workstations and sites there are and how much support is needed.
Configuration, monitoring and ongoing support may be covered by the Voucher Cloud & Cybersecurity (an Italian government grant), along with security solutions: we'll tell you in the proposal.
What happens next
Questions
Our agent on the computers and the checks on the servers alert us to failing disks, backups that don't run and stalled updates. We often step in before the problem stops anyone working.
Yes. We only connect with your permission or for agreed tasks, using an encrypted connection that runs from your computer out to us: there's no need to open ports on the office router.
Yes. A lot can be solved remotely; when someone is needed on site, we book an appointment and come to you, anywhere in Italy depending on the project.
Of course. We can look after just one part, such as servers, email or security, or provide cover when your technician isn't available.
For clients, support is continuous, 24/7, through the usual channel. For those who aren't clients yet, we reply within 2 hours during office hours.
A couple of lines are enough: how many computers, who looks after you now, what wastes the most time. We'll reply within 2 hours during office hours.
