Privacy and cookies

Courtesy translation: in case of doubt, the Italian text prevails.

Privacy Policy

This notice describes how the personal data of visitors to the website mmultimedia.it and of users of its services are processed, pursuant to Regulation (EU) 2016/679 (“GDPR”) and Italian Legislative Decree 196/2003.

Data controller

MMultimedia S.r.l.
via Mattei, Surbo
VAT no. and tax code 04507120758 · REA LE-297300
Email: info@mmultimedia.it
Certified email (PEC): mmultimedia@pec.it

Browsing data

As with any website, the systems that run the site record certain technical data about requests: IP address, date and time, page requested, browser and operating system. This data is needed to ensure the operation and security of the site and to detect misuse (legitimate interest, Art. 6(1)(f) GDPR), and is kept for a limited period, unless needed to establish criminal offences. We also use it, in aggregate form and without identifying anyone, to count how many times the site's contact links are used.

Contact requests

Data: name, company, email, telephone number, town and the content of the message sent via the contact form, by email or by telephone.
Purpose: to respond to requests and provide the information requested.
Legal basis: performance of pre-contractual measures requested by the data subject (Art. 6(1)(b) GDPR) and legitimate interest in responding (Art. 6(1)(f)).
Retention: for as long as necessary to handle the request and in any case no longer than 24 months, unless a contractual relationship arises from it.

To limit misuse, the form keeps a non-reversible fingerprint of the IP address for one hour, never the address itself in clear text.

Direct chat on the website

Data: first name and surname, mobile number, email, company (optional) and subject, entered in the chat form; then the messages you write in the chat.
Purpose: to verify your email address with a confirmation link, open the conversation and respond to the request.
Legal basis: pre-contractual measures requested by the data subject (Art. 6(1)(b) GDPR).
Retention: as for contact requests, no longer than 24 months unless a contractual relationship arises from it. The confirmation link is valid for 48 hours.

The conversation is stored on our server. Our staff read the messages and reply via Telegram; when a reply arrives and you are not in the chat, we notify you by email (sent via Google Workspace). If you choose to continue on WhatsApp, the messages are also processed by WhatsApp (Meta group) in accordance with its terms. Your browser remembers your conversation key in local storage so that it can be reopened; you can delete it from your browser settings. To limit misuse, we keep a non-reversible fingerprint of the IP address for one day.

Website quote questionnaire

Data: contact details and answers entered in the questionnaire about the website project.
Purpose: to prepare the quote and contact you again.
Legal basis: pre-contractual measures requested by the data subject (Art. 6(1)(b) GDPR).
Retention: for as long as necessary to handle the request and in any case no longer than 24 months, unless a contractual relationship arises from it.

Client area

Data: account data (name, email, encrypted password) and activities carried out in the private area.
Purpose: management of the account and related services.
Legal basis: performance of the contract or of pre-contractual measures (Art. 6(1)(b) GDPR).
Retention: until the account is deleted; data subject to legal obligations for the periods required by law.

Nature of the provision of data

Providing the data requested in the forms is necessary to obtain what has been requested; optional fields are marked as such.

Recipients of the data

The data are processed by the controller's authorised staff and by suppliers acting as data processors (Art. 28 GDPR):

OVH, for the server hosting the website, in the European Union;
Google (Google Workspace), for email;
Telegram, to notify our staff of new requests received from the website;
Telegram, also to read and reply to messages in the website chat; WhatsApp (Meta), only if you choose to continue the chat on WhatsApp; Google, also for chat emails.

The data may also be disclosed to the authorities where required by law. They are neither disseminated nor sold.

Transfers outside the European Union

The website is hosted on servers located in the European Union. The email service and the messaging service used for internal notifications may transfer data outside the European Union: such transfers take place on the basis of an adequacy decision of the European Commission (such as the EU-U.S. Data Privacy Framework for participating providers) or of standard contractual clauses.

Rights of the data subject

You may at any time ask the controller for access to your data, rectification, erasure, restriction of processing and portability, and object to processing based on legitimate interest (Arts. 15–22 GDPR). You may withdraw any consent given at any time, without affecting the lawfulness of processing carried out before its withdrawal. To exercise your rights, write to the controller's contact details given above.

If you believe that the processing infringes the law, you may lodge a complaint with the Garante per la protezione dei dati personali (the Italian Data Protection Authority) (www.garanteprivacy.it).

Changes

This notice may be updated. The version in force is always published on this page with the date of the last update.

Cookies are small files that a website saves in the visitor's browser; similar tools include, for example, pixels and the browser's local storage. This section explains which ones this website uses.

Technical cookies and tools

The public pages of the website do not use cookies. They only use the browser's local storage to remember technical choices: your preferred browsing mode, the light or dark theme, the colour mood, the fact that you have already seen the initial tips and, if you have opened a chat with us, the key to reopen it. This data stays on your device, is not sent to us and does not require consent (Art. 122 of Italian Legislative Decree 196/2003). You can delete it from your browser settings.

The client area and the quote questionnaire use the technical session cookies required for them to work.

Third-party services

This website does not use third-party services that install cookies or tracking tools: no analytics, advertising or social media pixels. Fonts are served directly by this website: your browser does not contact external services to load them. For this reason, no consent banner is needed.

Last updated: 25 October 2026 (website chat added).