Ho un disco esterno: basta?

È meglio di niente, ma da solo non basta. Se resta sempre collegato, un guasto, un furto o un virus che blocca i file colpiscono anche lui. Serve almeno una seconda copia in un altro posto, fatta da sola, e una prova ogni tanto.

Microsoft 365 e Google Workspace fanno già il backup?

Tengono i dati al sicuro dai loro guasti, ma non da quelli nostri: un file cancellato o sovrascritto per errore, una casella chiusa, un attacco. Per i dati importanti conviene una copia separata, e te lo diciamo nel check-up.

Ogni quanto si fa il backup?

Di solito ogni giorno, di notte. Per i dati che cambiano molto, come un gestionale, anche più spesso. Conta quanto lavoro puoi permetterti di rifare: se la risposta è «nemmeno un giorno», la frequenza va scelta di conseguenza.

Mi hanno bloccato i file: il backup mi salva?

Sì, se la copia è separata e non raggiungibile dalla rete. Prima di tutto scollega il computer e vai alla pagina Aiuto: lì trovi cosa fare subito e come scriverci con la richiesta urgente.

Il backup rientra nel Voucher Cloud & Cybersecurity?

I servizi cloud per lo storage e il backup e le soluzioni per la protezione dei dati sono tra le spese ammesse dal bando. Ti diciamo nella proposta cosa rientra e con quali codici.

MMultimedia / Services / Backup

Backup

You have a backup. But does it actually restore?

We make automatic backups of data from servers, computers, business software and websites, including off-site. And we test them: a backup nobody has ever restored is a hope, not a copy. Across Italy, almost entirely remotely.

Check my backup I've just lost some files

The problem

In the words we hear on the phone

The external drive does the backup. I think.Always plugged into the same computer, last checked months ago.
Our files were locked, and so was the backup drive.If the copy can be reached from the network, whoever locks the files locks it too.
It's all in the cloud anyway.The cloud keeps your data, but a file deleted or overwritten by mistake can vanish there too.
The server is old: if it breaks, how long will we be down?Nobody knows, until it happens.

What we do

Automatic backups, in several places, tested

First we look at what's there

We list the data that matters: servers, shared folders, business software, email, website. For each one, we tell you where the copy is, how old it is and whether anyone has ever restored it. The check-up is often enough to find the weak spot.

Automatic backups, including off-site

One copy close by, to get back up and running quickly, and one far away, in the cloud, for when something happens at the office. Every day, without anyone having to remember to do it.

Protected backups

We keep the off-site copy separate from the office network, not like an ordinary shared folder: whoever locks the files in the office mustn't be able to reach it as well.

Business software and servers

Automatic backup of business software data and office servers, with checks that alert us if something didn't work one night. Wherever our agent is installed, we can see it remotely.

Restore tests

Every so often we actually restore a file or an entire system, to know how long it takes to get back up and running. We give you a number, not a “don't worry”.

The rule we also apply to our own servers: backup first, then we touch anything. Every job starts from a verified copy and a stated restore point.

Examples

How we work, from real jobs

2026 · Hacked website

The website turns into a blank page, and comes back from the nightly copy

A tourist accommodation's website was showing a blank page: someone had got in with a stolen password. We kept the evidence, restored the site from the nightly backup, cleaned it up and closed off the access. Back online in no time, with no content lost.

2026 · Professional firm

The firm's server, with a cloud copy that gets checked

For a professional firm we checked the server backup and set up a rotation of copies to the cloud, plus an automatic copy of the management software to a shared drive. Without stopping the firm's work.

Every night · Websites

A full copy of our server, every night

The server that hosts dozens of business websites makes a full off-site copy every night. It's the copy we restore from when a website has a problem.

Real cases, told without naming names.

Timing and costs

First we look, then we tell you the price

The backup check-up is free. We tell you what's covered, what isn't and how long it would take to get back up and running today.

Before we start, you receive a written proposal with the costs: cloud storage, any equipment, work and ongoing checks. The cost depends mainly on how much data there is and how often it changes.

Cloud storage and data protection may be covered by the Voucher Cloud & Cybersecurity (an Italian government grant): we'll tell you in the proposal.

What happens next

From the first message to a backup that restores

We reply within 2 hours, Monday to Friday, 9am–1pm and 3pm–6pm.
Free check-up: what there is, where the copies are, how old they are.
Written proposal with solution, costs and timing.
We set up the backups and run a restore test straight away.
We keep checking over time: alerts if a backup doesn't run, regular tests. For clients, support is continuous, 24/7.

Questions

What people ask us most often

I have an external drive: isn't that enough?

It's better than nothing, but on its own it isn't enough. If it's always plugged in, a fault, a theft or a virus that locks files will hit it too. You need at least a second copy in another place, made automatically, and a test every now and then.

Don't Microsoft 365 and Google Workspace already back up?

They keep your data safe from their failures, but not from ours: a file deleted or overwritten by mistake, a closed mailbox, an attack. For important data, a separate copy is a good idea, and we'll tell you so in the check-up.

How often is the backup made?

Usually every day, at night. For data that changes a lot, such as business software, even more often. What matters is how much work you can afford to redo: if the answer is “not even a day's worth”, the frequency has to be chosen accordingly.

My files have been locked: will the backup save me?

Yes, if the copy is separate and can't be reached from the network. First of all, disconnect the computer and go to the Help page: there you'll find what to do straight away and how to send us an urgent request.

Is backup covered by the Voucher Cloud & Cybersecurity?

Cloud storage and backup services and data protection solutions are among the costs eligible under the scheme. We'll tell you in the proposal what's covered and with which codes.

Backup: A copy of your data to restart from. We always tell you whether we've tested it.
Restore: Getting back to work starting from the backup.
Off-site copy: A copy kept in another place, usually in the cloud: it survives even if something happens at the office.
Ransomware: A program that locks your files and demands a ransom: a protected backup is how you avoid paying it.

Tell us how you back up today

A couple of lines are enough: what you back up, where, and when you last tried to recover a file. We'll reply within 2 hours during office hours.